{"id":1494,"date":"2019-09-15T10:45:19","date_gmt":"2019-09-15T08:45:19","guid":{"rendered":"https:\/\/www.primalucelab.com\/astronomy\/blog\/?p=1494"},"modified":"2021-06-14T11:43:11","modified_gmt":"2021-06-14T09:43:11","slug":"eagle-shuts-down-during-use-eagle-si-spegne-durante-luso","status":"publish","type":"ht_kb","link":"https:\/\/www.primalucelab.com\/blog\/support\/eagle-shuts-down-during-use-eagle-si-spegne-durante-luso\/","title":{"rendered":"Troubleshooting: EAGLE suddenly shuts down during use"},"content":{"rendered":"

A sudden shut down of the EAGLE (with or without the power off of the other devices powered through the EAGLE) may be related to the power unit you use to power the EAGLE (and all the other devices powered through it), power cables or software settings. In order to find the problem and avoid that the EAGLE suddenly shuts down during use, please read these steps and proceed progressively:<\/p>\n

<\/p>\n

1. Change the power unit<\/span><\/em>: please change the power unit or the battery you use to power the EAGLE with a new unit. For example, you can try to change the AC adapter with a battery with enough capacity and connect to it by using the 12V cigarette cable supplied within the EAGLE\u2019s box. If this fix the problem, you may have an hardware issue on the power unit you\u2019re using or you may have a field battery with not enough capacity. In this case, please change your power unit or battery. If you still have sudden shutdowns, please move to point B.<\/p>\n

 <\/p>\n

2. Disconnect all the power out cables and test<\/span><\/em>: a sudden power shutdown may be related to a short-circuit of a power out cable (from the EAGLE to an external device powered through the EAGLE) if the power consumption is high. Please disconnect all the power out cables and keep connected only the power cables that connects your power unit or battery to the EAGLE. If this fix the problem, you have a problem on one of the power-out cables, so test all of them with a multimeter tester and, when you find the not working cable, change or fix it (if you want to fix it and you have no experience on electrical parts, you may need the help of an expert). If you still have sudden shutdowns, please move to point C.<\/p>\n

 <\/p>\n

\"EAGLE
EAGLE suddenly shuts down during use: an EAGLE powered telescope connected to the 12,8V power unit<\/figcaption><\/figure>\n

 <\/p>\n

3. Check for software settings<\/em><\/span>: inside Windows operative system there are settings related to power management. Please click on the START button, then select Control Panel and then Power Options. Here please check that the \u201cHigh performance\u201d option is selected, then press \u201cChange plan settings\u201d to the right of the \u201cHigh performance\u201d option. In the new window that opens, please check that the \u201cTurn off display\u201d and \u201cPut the computer to sleep\u201d are both set to \u201cNever\u201d. Then click on \u201cChange advanced power settings\u201d. In the new window that opens, please check that these settings are set this way:
\nTurn off hard disk after: 0 (zero – this means Never)
\nWireless Adapter Settings – Power Saving Mode – Settings: Maximum Performance
\nSleep after: 0 (zero – this means Never)
\nUSB settings – USB selective suspend settings: Disabled<\/p>\n

 <\/p>\n

4. A Windows Update not installing correctly may suddenly force a OS reboot<\/span><\/em>: Microsoft developed a troubleshooter program specifically to fix problems related to Windows Update process. Please select START button, then select Control Panel and click on Troubleshooting. Here click on ‘Fix problems with Windows Update’ and follow the on screen instruction to proceed.<\/p>\n

 <\/p>\n

5. If you checked all the points A, B, C, D and you still have power problems<\/span><\/em>, you may have an hardware issue. In this case please write us to support@primalucelab.com and we\u2019ll support you to fix the problem.<\/p>\n","protected":false},"excerpt":{"rendered":"

A sudden shut down of the EAGLE (with or without the power off of the other devices powered through the EAGLE) may be related to the power unit you use to power the EAGLE (and all the other devices powered through it), power cables or software settings. 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